Service Manager For Windows

Service Manager is designed to be the most flexible service management software available. If your business has between 2 and 200 service engineers or agents, this product will provide all you need to manage your service business.

Service Manager will automatically email, fax or despatch over a mobile device service call details. Once the call is completed, data can be automatically fed back in to Service Manager to update your records without the need for tedious keying of job sheet data.

With our remote call logging option, your customer’s equipment can automatically place a service call with you, making you aware of a fault before even the customer does.

Built in stock management means that Service Manager ensures that you have complete control over stock in the field. If your engineer orders a part for a job and then does not use it, the system will alert you to this fact, saving huge amounts of money by preventing the hoarding of little used stock. At stock taking time, the system allows you to perform stock taking without having to put your business on hold.

The system also has built in POP and SOP modules as well as invoicing and so is completely stand alone, unless of course, you wish to integrate it with your accounting system, which we can do for the majority of accounting packages.


The MTS Group supplies commercial and domestic boilers and heating components around the globe. The UK subsidiary, based in High Wycombe, sells and supports Ariston and Chaffoteaux & Maury boilers.

Phil Goddard, the UK Service Manager, uses Service Manager product, to handle up to 400 service calls a day from all over the UK.

This system automatically informs service agents located throughout the UK of any warranty work that is required. The system also provides information for customers who need help and advice or an out of warranty repair.

Although Service Manager automatically sends out faxes and emails where appropriate, Phil’s directly employed engineers needed more timely information with greater flexibility. They needed to have information at their fingertips, a method of navigating to each job, the ability to contact members of the team in the office and to transmit critical information for review by managers.

In partnership with Phil, ServIT designed and implemented a Pocket PC Mobile Service Management Solution.

When a service call is allocated to a directly employed engineer, the system automatically routes the call to the Service Manager Connect Module. This system formats the data for transmission and sends it for delivery to the engineers XDA II that is an integrated PDA, camera and mobile phone.

The engineer receives the job, enters the address into Tom Tom Navigator, a GPS navigation solution, also running on the PDA. This directs him to the precise location of the job, even down to the house number.

Meanwhile, the system is also recording his travel time, ready for transmission back to the office. Once on site, the engineer can complete the work, filling in the various requirements on his PDA, obtain a customer signature and then return the data electronically back into the service management system.

He can also send messages to the office regarding the availability of spares or obtain assistance from other engineers via the use of text messages, take a picture of a poorly installed boiler for review by the support team in the office, or see the history of the last four jobs done on this site.

Phil Goddard is very pleased with his totally integrated system and is now looking forward to rolling out applications to the sales force. He knows that ServIT will work with MTS to provide the best solution whatever the challenge and he can be confident that he is receiving the best value for money around.

Service Manager Summary

The System

• Stand alone or client/server options.
• Will run over the Internet.
• Server version runs on Windows NT and 2000 Server and SCO, HPUX, AIX, Linux.
• Client will run on any Windows version above Windows 95.
• Highly configurable and easy to add bespoke work.
• Code driven to enable accurate reporting and ease of use.
• ODBC compliant.
• Can also use Oracle and C-ISAM files.
• Full stock control module.
• SOP and POP.
• Can be linked to many accounting products.

The Database

• Relational database.
• Sites, Contracts, Products, Service Logs, Engineers, Jobsheets, Services, Invoicing.

Operation

• Log calls against site products assigning the correct engineer by using area codes.
• Take a service call in 30 seconds!
• Contract, Warranty and Chargeable calls are automatically assigned as such.
• Jobsheets record the engineers activity.
• Escalation screen shows your urgent jobs.

Modules

• Core Service Management.
• Helpdesk extensions.
• Document tracking and archiving.
• Mobile data using GSM, Cognito or our own PPCC solution.
• Stock control.
• POP and SOP.
• System telephone directory.
• Stock control and order processing.
• Reports and Utilities.
• Write your own - Develop your own bespoke software.
• Remote call logging module - Have your equipment log service calls automatically.

For more information contact servicemanager@servit.co.uk

To download a presentation, click here.