Sewlyn Rodrigues, FD of Wilcomatic, has financial responsibility for a very complex service business. There were a number of areas where we could enhance productivity.

We have written several bespoke modules which include:

Telesales
We have written a module to allow them to record the sales of chemicals for their car washes. The orders are placed on the manufacturers by fax and the customer invoice is automatically generated in Tetra. It also prints call lists for proactive selling to carwash operators.

Automatic stock allocation
The service centre in Warrington places orders for parts automatically. The operator selects the service call, which supplies the engineer who wants the parts. These parts are automatically moved to a holding warehouse in Tetra and a picking list is printed in the Croydon stores. The storeman picks the part, confirms despatch and the stock moves automatically into the engineers warehouse (Van stock.)

Stock administration tools
If you have ever tried to manage a large number of Tetra warehouses, you will know the problem it can be! We have provided a suite of utilities that allow them to manage 90 warehouses with a total of 288,000 product lines!

Remote customer login
We have developed a remote customer login screen so that their customers can dial into their server and look at information regarding service calls - Of course access is limited to the customers data.

Over 80 reports and utilities
We also look after their entire IT needs for both of their centres - Croydon and Warrington.